Customer Serivce

Course overview

This practical customer service course provides participants with the knowledge, skills and attitude to deliver effective customer service.

Course Aims

The aim of the course is to promote confidence in staff to deal with all types of customers. It will give them the understanding of the benefits of effective customer service for both themselves and the organisation.


  • Define good customer service
  • Know how to deliver good customer service
  • Know how to effectively deal with customer queries and compliments
  • Know how to communicate effectively with customers
  • Presenting a professional image

Now offering WorldHost Customer Service Training

Success Coaching and Training brings you WorldHost standard Customer Service Training on your doorstep.

The two day course is funded by the Department of Employment and Learning and therefore only costs the employer £20 per person. (Normal rate £190) If you are currently employed in a private sector organisation in Northern Ireland within the tourism, hospitality, travel or passenger transport sector and your company employs fewer than 250 people then you could be eligible.

Participants will receive a City and Guilds Level 2 certificate for both days as well as certificates from NITB. Organisations can achieve WorldHost recognition when more than 50% of their staff have completed the training successfully.

Contact us today for more information

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