Managing Conflict

Course Overview

This course provides practice techniques to help you handle difficult and potentially confrontational business situations confidently and effectively

Course Aims

To aim of this course is to enable participants to manage potential conflict in an assertive manner.


  • To identify the correct procedure for managing potential conflict in the workplace
  • To manage conflict in an assertive and effective manner
  • To identify own conflict management resolution style

Course content

  • Establish the causes of conflict in the workplace
  • Understand the concept of each conflict resolutions styles
  • Utilise appropriate communication skills that help deal with difficult people
  • Apply the relevant procedures for dealing with conflict

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